Refund policy

Returns


We only accept returns for damaged, defective, or incorrect items within 7 days of delivery. All other sales are final. To initiate a return, please contact us within 48 hours of delivery with an unboxing video and clear photos as proof.

Exchanges


In case your order is defective, damaged, or incorrect, we provide the option of replacing your product with the same or any other item from our store. Our exchange policy is valid for 7 days from the date of delivery. Within 7 days, you can initiate an exchange request by contacting us on WhatsApp at +918373943385.

Return Shipping


Return shipping is chargeable and must be arranged by the customer. Once your return request is approved, you will be required to ship the item back to our warehouse at your own cost. Please share the courier tracking details with us after dispatch. Delays in shipping may affect your refund timeline.

Refunds


Refunds will be processed once your return is received and inspected in our warehouse within a maximum of 7 days from the date VYANIQ receives the returned goods. We will send you an email/WhatsApp message to notify you once we have received your returned item.

If everything is in order, your refund will be processed and the amount will be refunded to your original method of payment for prepaid orders. For Cash on Delivery orders, we will ask you to provide your bank account details and credit the refund amount accordingly.

In case of prepaid orders through UPI, Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 3-5 working days.

Please note that Cash-on-Delivery (COD) charges are not refundable. Return shipping charges are non-refundable and will be borne by the customer.

Note


- For any defective, damaged, incomplete, or wrong order delivered, please inform us within 48 hours of receiving the order with an unboxing video of the product received.

- For defective/wrong items, you can contact us by WhatsApp at +918373943385 and follow the instructions to upload the images. Please keep in mind the following:
  1. You need to share clear images and an unboxing video of the wrong/defective product in fully packed condition.
  2. Kindly ensure the video is clear and the damaged/defective/missing part of the jewellery is highlighted in zoom.
  3. You must send us a video of the original labels and tags intact on the box. If the video is not shared as per the mentioned details, we will not be able to process any further request.
  4. We will require a 360-degree unpacking video of the parcel to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.

- In case you face any technical difficulties, kindly get in touch with us on WhatsApp at +918373943385. We will investigate the case and reply within 48-72 hours with the best available resolution. Any complaint raised after 48 hours of receiving the order may not be considered.

- Return and exchange will be processed at the order level, not on a product-by-product basis.

- In case of missing items in return orders, the company has the right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.

- Any single jewellery in a combo/gift box cannot be replaced or returned.

- Products purchased during a special promotional offer, contest, clearance sale, or any special scheme cannot be returned or replaced.